Frequently Asked Questions



Q: How are the goods delivered?

A: All products are delivered by recorded/ tracked and signed delivery by courier or postal service.


Q: Am I responsible for import duties or taxes?

A: Each customer is responsible for any import duties or taxes payable in their respective countries.


Q: What is the quality of the products

A: All products are of a very high standard and quality. PCBStores try to ensure that its customers get the best quality product available from it suppliers. Please contact individual supplied for specific quality controls.


Q: How often is PCB Stores updated?

A: We aim to introduce New products several times a year, however indivial suppliers may update their offer on a monthly basis.


Q: How do I pay for my products?

A: You can pay using a Pay Pal account or by Credit Card, Telegraphic or BACS Transfer or from funds in your Premier Cashback Affliate account.


Q: Do you offer a gift wrapping service ?

A: Unfortunately PCB Stores does not offer a gift wrapping service.


Q: What do I do if my product arrives damaged?

A: PCB Stores operate a no questions asked 14 day money back guarantee.


Q: What if I have any queries i.e. Payments, correspondence etc?

A: Any questions or queries will be answered promptly by our experienced Help Desk Support Team.


Q: How often can I access my account?

A: You can access your account seven days a week 24hrs a day.

Q: What guarantees of quality do I have with  products?

A: PCB Stores can not offr any guarantees as to the quality of its suppliers products. We would recommend that all customers research the products on the suppliers website before purchasing through PCB Stores.

Q: What if I'm not satisfied with products I have purchase?

A: Any defective products will obviously be replaced immediately.